Post by DeltaSigChi4 on Jul 21, 2011 6:32:10 GMT -8
Enclosed is a conversation I had with a certain company -- who to protect from public ire, I will not name -- let's just call them DVDPLANET (website: dvdplanet.com/).
Anyway, here goes:
----------------------------------------------------
From: Pagan
Sent: Tue 7/19/2011 7:30 PM
To: DVDP Sales Support
Subject: Duplicate order; need address label to return.
Alohas.
Formerly being in the U.S. military, I received and moved with plenty of stuff I never even looked at. I have a duplicate order that I am pretty sure I did not pay for twice, but you guys simply accidentally shipped me twice that I need to return. I will need a paid shipping label to be able to do this, as I think it is benevolent enough of me to return your merchandise, without also paying the mailing costs. Here are the details of the long-ago order:
Customer # 3498474
Order # W1422383
Date 4/05/04!!!
Included is Wages of Fear Criterion; Following; and Tupac Thug Angel box set. Order total 64.42$ USD.
I await your response on this matter. And no this is not a Nigerian internet scam. Do not wire me anything. Do not address me as 'Prince'.
Cheers.
E
www.songkick.com
ivaw.org
----------------------------------------------------
From: DVDP Sales Support
To: Pagan
Sent: Wednesday, July 20, 2011 5:24 AM
Subject: RE: Duplicate order; need address label to return.
Thank you for writing DVDPlanet!
Unfortunately we were unable to locate your account with the information you have provided. Orders may take up to 24 hours to be updated in our system. Please provide us with the billing name and address, order number, order date, and/or items ordered, as well as the email address on the account. Or you may simply forward us your email confirmation.
Please contact us if you have any further questions.
Sincerely,
DVDPlanet Customer Sales Support*nm*
orders@dvdplanet.com
www.dvdplanet.com
----------------------------------------------------
From: Pagan
Sent: Wed 7/20/2011 10:58 AM
To: DVDP Sales Support
Subject: Re: Duplicate order; need address label to return.
Good morning. Again, this order was from a very long time ago (2004). It was sent twice (like a magazine subscription or something). My intention is to SEND IT BACK if you will take it; all I need is a postage-paid shipping slip. Here follows a complete copy of the email confirmation of shipment:
Your Order with dvdplanet.com
Hide Details
FROM:
email@DVDPLANET.COM
TO:
REDACTED
Message flagged
Tuesday, April 6, 2004 6:53 AM
Message body
We thought you would like to know...
The item(s) listed below shipped today.
*** Check the status of all your orders 24 hours a day by going to
www.dvdplanet.com/myaccount/order_history.asp
******************************************************************************
BILLING & SHIPPING INFORMATION
******************************************************************************
Billing Address: REDACTED
SCHOFIELD BARRACKS HI 96857
Shipping Address: REDACTED
SCHOFIELD BARRACKS HI 96857
******************************************************************************
DETAILS FOR SHIPPED ITEMS
******************************************************************************
Order Number: 173675
Shipping Method: 5 - 10 BUSINESS DAY DELIVERY
Estimated Arrival date: 4/15/04 - 4/20/04
Quantity Item # Description Price
-------- ------------ ---------------------------------------- ----------
1 COL007603 DVD : FOLLOWING $ 14.96
1 HVD000136 DVD : WAGES OF FEAR (CRITERION), THE $ 19.47
1 IMA005495 DVD : TUPAC THUG ANGEL COLLECTOR'S EDITI $ 29.99
Merchandise Total: $ 64.42
Tax: $ .00
Shipping & Handling: $ .00
Total for Shipped Items: $ 64.42
Credit Card Type: V
*************************************************** **************************
Would you like to know more about us? Visit our FAQ section available 24 hours
a day at www.dvdplanet.com
******************************************************************************
Thank you again for shopping with us.
dvdplanet.com
www.dvdplanet.com
Please note: This e-mail was sent from a notification-only address that cannot
accept incoming e-mail. If you need to get in touch with our customer service
department, send an e-mail to ------> orders@dvdplanet.com.
Cheers.
E
www.songkick.com
ivaw.org
----------------------------------------------------
Thank you for writing DVDPlanet!
Only sealed, unopened titles will be accepted for credit, exchange, or refund within 30 days of purchase. Discs must be in "like new" condition in order for us to issue credit. Any disc not meeting these conditions will be returned to you and no credit issued. Credit will not be issued for shipping charges and you will be charged a shipping charge for exchanges. A copy of your original purchase receipt is required.
Returned titles must be in their original factory packaging. Enclose with each returned title the following information:
Your name, address and telephone number.
A copy of your DVDPlanet receipt as proof of purchase.
The reason why you are returning the title.
Send all returns to:
DVDPlanet
Attn: Returns Department
900 N. Rohlwing Rd.
Itasca, IL 60143
Please contact us if you have any further questions.
Sincerely,
DVDPlanet Customer Sales Support *nm*
orders@dvdplanet.com
www.dvdplanet.com
----------------------------------------------------
E
Anyway, here goes:
----------------------------------------------------
From: Pagan
Sent: Tue 7/19/2011 7:30 PM
To: DVDP Sales Support
Subject: Duplicate order; need address label to return.
Alohas.
Formerly being in the U.S. military, I received and moved with plenty of stuff I never even looked at. I have a duplicate order that I am pretty sure I did not pay for twice, but you guys simply accidentally shipped me twice that I need to return. I will need a paid shipping label to be able to do this, as I think it is benevolent enough of me to return your merchandise, without also paying the mailing costs. Here are the details of the long-ago order:
Customer # 3498474
Order # W1422383
Date 4/05/04!!!
Included is Wages of Fear Criterion; Following; and Tupac Thug Angel box set. Order total 64.42$ USD.
I await your response on this matter. And no this is not a Nigerian internet scam. Do not wire me anything. Do not address me as 'Prince'.
Cheers.
E
www.songkick.com
ivaw.org
----------------------------------------------------
From: DVDP Sales Support
To: Pagan
Sent: Wednesday, July 20, 2011 5:24 AM
Subject: RE: Duplicate order; need address label to return.
Thank you for writing DVDPlanet!
Unfortunately we were unable to locate your account with the information you have provided. Orders may take up to 24 hours to be updated in our system. Please provide us with the billing name and address, order number, order date, and/or items ordered, as well as the email address on the account. Or you may simply forward us your email confirmation.
Please contact us if you have any further questions.
Sincerely,
DVDPlanet Customer Sales Support*nm*
orders@dvdplanet.com
www.dvdplanet.com
----------------------------------------------------
From: Pagan
Sent: Wed 7/20/2011 10:58 AM
To: DVDP Sales Support
Subject: Re: Duplicate order; need address label to return.
Good morning. Again, this order was from a very long time ago (2004). It was sent twice (like a magazine subscription or something). My intention is to SEND IT BACK if you will take it; all I need is a postage-paid shipping slip. Here follows a complete copy of the email confirmation of shipment:
Your Order with dvdplanet.com
Hide Details
FROM:
email@DVDPLANET.COM
TO:
REDACTED
Message flagged
Tuesday, April 6, 2004 6:53 AM
Message body
We thought you would like to know...
The item(s) listed below shipped today.
*** Check the status of all your orders 24 hours a day by going to
www.dvdplanet.com/myaccount/order_history.asp
******************************************************************************
BILLING & SHIPPING INFORMATION
******************************************************************************
Billing Address: REDACTED
SCHOFIELD BARRACKS HI 96857
Shipping Address: REDACTED
SCHOFIELD BARRACKS HI 96857
******************************************************************************
DETAILS FOR SHIPPED ITEMS
******************************************************************************
Order Number: 173675
Shipping Method: 5 - 10 BUSINESS DAY DELIVERY
Estimated Arrival date: 4/15/04 - 4/20/04
Quantity Item # Description Price
-------- ------------ ---------------------------------------- ----------
1 COL007603 DVD : FOLLOWING $ 14.96
1 HVD000136 DVD : WAGES OF FEAR (CRITERION), THE $ 19.47
1 IMA005495 DVD : TUPAC THUG ANGEL COLLECTOR'S EDITI $ 29.99
Merchandise Total: $ 64.42
Tax: $ .00
Shipping & Handling: $ .00
Total for Shipped Items: $ 64.42
Credit Card Type: V
*************************************************** **************************
Would you like to know more about us? Visit our FAQ section available 24 hours
a day at www.dvdplanet.com
******************************************************************************
Thank you again for shopping with us.
dvdplanet.com
www.dvdplanet.com
Please note: This e-mail was sent from a notification-only address that cannot
accept incoming e-mail. If you need to get in touch with our customer service
department, send an e-mail to ------> orders@dvdplanet.com.
Cheers.
E
www.songkick.com
ivaw.org
----------------------------------------------------
Thank you for writing DVDPlanet!
Only sealed, unopened titles will be accepted for credit, exchange, or refund within 30 days of purchase. Discs must be in "like new" condition in order for us to issue credit. Any disc not meeting these conditions will be returned to you and no credit issued. Credit will not be issued for shipping charges and you will be charged a shipping charge for exchanges. A copy of your original purchase receipt is required.
Returned titles must be in their original factory packaging. Enclose with each returned title the following information:
Your name, address and telephone number.
A copy of your DVDPlanet receipt as proof of purchase.
The reason why you are returning the title.
Send all returns to:
DVDPlanet
Attn: Returns Department
900 N. Rohlwing Rd.
Itasca, IL 60143
Please contact us if you have any further questions.
Sincerely,
DVDPlanet Customer Sales Support *nm*
orders@dvdplanet.com
www.dvdplanet.com
----------------------------------------------------
E