Darth
North American Scumfoot
Posts: 683
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Post by Darth on May 10, 2016 9:27:02 GMT -8
Did you get yours yet? Or have any Canadians in here receive theirs? I contacted Sasquatch FB by private message and their response was "Hi No Real Names, we're sorry to hear this! Best option for this is to contact Ticketmaster at 800-745-3000 regarding your tickets. Thanks!"... This is exact number I called before and they told me they have no record of being responsible for the mailing of passes or bracelets (and then told me to contact the festival)... I'm trapped in a circle of people passing the buck and no one knowing anything. I'm sure it will all work out eventually, but fuck, c'mon, this is ridiculous. No I haven't received mine yet. As you mentioned, it'll all work out (hypothetically) and we will have our wristbands for the festival. Given that I'm driving all that way, I just don't like the idea of someone saying they will be at will call without proof of that being the case. The last thing I want, or need, is to get to will call on Friday and end up in an argument over the issue. I'm hoping they arrive by the end of this week. Agreed. So I just spoke to a floor supervisor at ticketmaster and explained what the festival response was to my inquiry. He took my name and number down and said he's going to call the festival promoter contact number he has to figure out why they are directing calls to them and ask about the outstanding passes not yet received (using my reference number to locate mine as well). I know this will all work out, I'm more interested in holding someone accountable for this bullshit run-around act that Sasquatch and ticketmaster/JiveNation are pulling. If I'm putting in the time to find my passes, they should too. I'm not accepting any of these generic answers that don't answer the question. Not letting them off the hook that easy, haha.
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Post by weenie on May 10, 2016 10:02:27 GMT -8
This is also incredibly frustrating as I'm supposed to be buying some from somebody in B.C. as soon as they show up. Both of us will be totally effed if she's supposed to pick them up at willcall.
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Darth
North American Scumfoot
Posts: 683
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Post by Darth on May 10, 2016 10:22:04 GMT -8
Hey Pea, maybe change the name of this thread to "Lockers & Wristbands"? Figured it would represent better seeing as I hijacked it, haha.
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Post by Pea on May 10, 2016 10:34:52 GMT -8
Sure thing. Did you happen to catch my post at the end of the previous page?
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Darth
North American Scumfoot
Posts: 683
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Post by Darth on May 10, 2016 10:40:09 GMT -8
Sure thing. Did you happen to catch my post at the end of the previous page? Sure did, thanks! I'm going to look into that next.
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Post by The Supreme Potato on May 10, 2016 12:09:00 GMT -8
That sounds fucking ridiculous. I mean if I have to get them at will call then so be it, but fuck. What a joke. Did you get yours yet? Or have any Canadians in here receive theirs? I contacted Sasquatch FB by private message and their response was "Hi No Real Names, we're sorry to hear this! Best option for this is to contact Ticketmaster at 800-745-3000 regarding your tickets. Thanks!"... This is exact number I called before and they told me they have no record of being responsible for the mailing of passes or bracelets (and then told me to contact the festival)... I'm trapped in a circle of people passing the buck and no one knowing anything. I'm sure it will all work out eventually, but fuck, c'mon, this is ridiculous. Have not received my wristbands yet (Calgary), this is officially the latest I've ever received them.
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12345
Yapping Skunk Ape
Posts: 75
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Post by 12345 on May 10, 2016 12:29:56 GMT -8
I'm in the same boat. Located in Vancouver. Received our premier camping pass ~1 month ago, still waiting on the 2 wristbands. All of the above purchased in presale.
I really hope this doesn't turn into a situation where I have to stand in a will call line for hours on Friday afternoon like everyone had to do in 2012 to convert their tickets to wristbands.
That said, I'm sure a will call line is the worst case scenario. If the passes don't arrive prior to us leaving, I will just print out emails and receipts proving the passes were paid for and go straight to will call when I'm there. In the past they have been very fair with replacing broken/lost wristbands based on stories I've heard.
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Post by The Supreme Potato on May 11, 2016 6:15:54 GMT -8
I'm in the same boat. Located in Vancouver. Received our premier camping pass ~1 month ago, still waiting on the 2 wristbands. All of the above purchased in presale. I really hope this doesn't turn into a situation where I have to stand in a will call line for hours on Friday afternoon like everyone had to do in 2012 to convert their tickets to wristbands. That said, I'm sure a will call line is the worst case scenario. If the passes don't arrive prior to us leaving, I will just print out emails and receipts proving the passes were paid for and go straight to will call when I'm there. In the past they have been very fair with replacing broken/lost wristbands based on stories I've heard. Yesterday when I woke up I just felt like it was going to be the day they come. I get home from work and there is a delivery slip from Canada Post but I couldn't go pick them up until today after 1 PM; the problem is I ordered somethingelse online recently so I don't know what it is and it's driving me crazy haha. I guess I'll find out this evening.
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Darth
North American Scumfoot
Posts: 683
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Post by Darth on May 11, 2016 12:53:14 GMT -8
So after contacting Sasquatch about the issue of wristbands not arriving, and then having them tell me to contact LiveNation, having LiveNation tell me to contact Sasquatch, having Sasquatch give me another LiveNation number, and then speaking to a LiveNation floor supervisor, and then having that supervisor take my name down and tell me he would contact Sasquatch to see what's going on and then call me back, the only help I've actually received was from Pea. Today I called 2 different numbers belonging to Frontgate (On Pea's recommendation). It took very little research to find the warehouse number and I was able to speak to a guy who was genuinely helpful. So this is what I've learned: Frontgate are in charge of fulfilling the order slips they receive from LiveNation/Sasquatch. BUT, Frontgate does not have access to order confirmation numbers. According to the gentleman I spoke to, the Sasquatch order forms they received were fulfilled according to their records. So here are the potential issues he stated: if Sasquatch/LiveNation did not specify International ordering then Frontgate would not have fulfilled the orders under that criteria, meaning they won't make it to Canada. OR, things are just being held up at the border due to the large quantity Frontgate sent. Luckily the dude I spoke to was feeling my sorrow and was super cool about helping. He took down my confirmation number, called his warehouse manager (who has magical powers beyond the staff I was talking to) and the warehouse manager said he would track down my parcel to see what's up. They definitely found it odd that soo many Canadians did not receive their wristbands but Americans did. So that's what I know. When I hear back from LiveNation and/or Frontgate I'll let you all know.
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Post by Professor Pancakes on May 11, 2016 13:04:30 GMT -8
Sasquatch/JiveNation/FrontGate's plan regarding missing wristbands:
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Post by sparta890 on May 11, 2016 13:09:42 GMT -8
So after contacting Sasquatch about the issue of wristbands not arriving, and then having them tell me to contact LiveNation, having LiveNation tell me to contact Sasquatch, having Sasquatch give me another LiveNation number, and then speaking to a LiveNation floor supervisor, and then having that supervisor take my name down and tell me he would contact Sasquatch to see what's going on and then call me back, the only help I've actually received was from Pea. Today I called 2 different numbers belonging to Frontgate (On Pea's recommendation). It took very little research to find the warehouse number and I was able to speak to a guy who was genuinely helpful. So this is what I've learned: Frontgate are in charge of fulfilling the order slips they receive from LiveNation/Sasquatch. BUT, Frontgate does not have access to order confirmation numbers. According to the gentleman I spoke to, the Sasquatch order forms they received were fulfilled according to their records. So here are the potential issues he stated: if Sasquatch/LiveNation did not specify International ordering then Frontgate would not have fulfilled the orders under that criteria, meaning they won't make it to Canada. OR, things are just being held up at the border due to the large quantity Frontgate sent. Luckily the dude I spoke to was feeling my sorrow and was super cool about helping. He took down my confirmation number, called his warehouse manager (who has magical powers beyond the staff I was talking to) and the warehouse manager said he would track down my parcel to see what's up. They definitely found it odd that soo many Canadians did not receive their wristbands but Americans did. So that's what I know. When I hear back from LiveNation and/or Frontgate I'll let you all know. Hell yeah, it feels good to finally get some answers i'm sure. Mad props to Pea for the suggestion. Maybe send this to Sasquatch on FB via message. They answer for the most part. I'm sure they'll at least look at it.
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Post by davers on May 11, 2016 13:29:51 GMT -8
Front gate handles the Coachella wristbands and I've never had a problem.
It is also worth noting that ticketmaster bought front gate a while ago so they are essentially the same thing now.
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Post by Blacksmile on May 11, 2016 15:52:00 GMT -8
So after contacting Sasquatch about the issue of wristbands not arriving, and then having them tell me to contact LiveNation, having LiveNation tell me to contact Sasquatch, having Sasquatch give me another LiveNation number, and then speaking to a LiveNation floor supervisor, and then having that supervisor take my name down and tell me he would contact Sasquatch to see what's going on and then call me back, the only help I've actually received was from Pea. Today I called 2 different numbers belonging to Frontgate (On Pea's recommendation). It took very little research to find the warehouse number and I was able to speak to a guy who was genuinely helpful. So this is what I've learned: Frontgate are in charge of fulfilling the order slips they receive from LiveNation/Sasquatch. BUT, Frontgate does not have access to order confirmation numbers. According to the gentleman I spoke to, the Sasquatch order forms they received were fulfilled according to their records. So here are the potential issues he stated: if Sasquatch/LiveNation did not specify International ordering then Frontgate would not have fulfilled the orders under that criteria, meaning they won't make it to Canada. OR, things are just being held up at the border due to the large quantity Frontgate sent. Luckily the dude I spoke to was feeling my sorrow and was super cool about helping. He took down my confirmation number, called his warehouse manager (who has magical powers beyond the staff I was talking to) and the warehouse manager said he would track down my parcel to see what's up. They definitely found it odd that soo many Canadians did not receive their wristbands but Americans did. So that's what I know. When I hear back from LiveNation and/or Frontgate I'll let you all know. WHAT A BUNCH OF FUCKING BULLSHIT THIS IS. Thanks for doing the leg work on this for us all!!! You are truly a king amongst men (or however that saying goes) and I will track you down at the festival to buy you a bevvie. Are you able to post the number for Front gate for us so that we can all call? What's the worst case scenario on this? Are we going to be able to pick up our wristbands at Will Call? Or are we going to get the runaround there? If we have proof of purchase and no wristbands to show for it then all shod be good...right? Right? Edit - I just sent a long email to the Sasquatch wristbands email telling them the situation and the legwork that Darth has put in trying to locate his wristbands. I said that we all paid good money for the festival and that we shouldn't be given the runaround about the status of our purchase. I also said that, as patrons of this festival, it shouldnt be up to us to make sure the orders arrive before the festival. I asked for their guarantee that if my wristbands have not arrived by the time I leave on May 26 that we will have wristbands waiting for us at Will Call and that there will NOT be any issues regarding this. I highly doubt my email will go anywhere but we shall see.
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Darth
North American Scumfoot
Posts: 683
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Post by Darth on May 11, 2016 17:04:43 GMT -8
Right on! Thanks for emailing them. Here's the number that I had the most success with: 1-800-512-7469, it's 1 of 2 Frontgate numbers. For some reason I got lucky with this one though as I ended up in the warehouse talking to a real guy instead of some generic PR person. The dude I talked to said that if they don't arrive by the end of next week he recommends calling live nation and setting it up as a Will Call pickup. He said if it's not set up as a will call pick up in advance then it could be an even bigger hassle once we get there. That was his personal opinion, not a statement from Frontrow.
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Post by Blacksmile on May 11, 2016 17:33:05 GMT -8
Right on! Thanks for emailing them. Here's the number that I had the most success with: 1-800-512-7469, it's 1 of 2 Frontgate numbers. For some reason I got lucky with this one though as I ended up in the warehouse talking to a real guy instead of some generic PR person. The dude I talked to said that if they don't arrive by the end of next week he recommends calling live nation and setting it up as a Will Call pickup. He said if it's not set up as a will call pick up in advance then it could be an even bigger hassle once we get there. That was his personal opinion, not a statement from Frontrow. Fuck. This all Major Lazer's fault.
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Post by The Supreme Potato on May 12, 2016 6:20:23 GMT -8
I would trade my universal healthcare for some wristbands at this point ( ͡° ʖ̯ ͡°)
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Shleeves
North American Scumfoot
Obi-Wan Jabroni
Posts: 649
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Post by Shleeves on May 12, 2016 9:19:31 GMT -8
Budgetsquatch '16.
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Post by The Supreme Potato on May 12, 2016 12:18:43 GMT -8
I just got an email from FrontGate, it reads: Hey Sasquatch! Fan, We wanted to reach out and let you know that your packages have shipped-you should receive them shortly, if you have not already! If you don't receive your wristband packages by the time you leave for the festival, reach out to us by responding to this email and we can set you up for will call pick up! Box Office hours and more festival info can be found at www.SasquatchFestival.com! See you soon and have a safe trip to the festival!
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Post by Blacksmile on May 12, 2016 13:03:38 GMT -8
I just got an email from FrontGate, it reads: Hey Sasquatch! Fan, We wanted to reach out and let you know that your packages have shipped-you should receive them shortly, if you have not already! If you don't receive your wristband packages by the time you leave for the festival, reach out to us by responding to this email and we can set you up for will call pick up! Box Office hours and more festival info can be found at www.SasquatchFestival.com! See you soon and have a safe trip to the festival! Fuck Yeah! I got the same e-mail. Wonder if it was Darth lighting a fire under everyone that got the ball rolling. Regardless, glad to have heard something.
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Post by davers on May 12, 2016 13:05:49 GMT -8
Why don't they provide tracking numbers? My Coachella wristbands always had tracking numbers. Did Ticketmaster ruin frontgate already?
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